August 21, 2026 –Financial Administrative Support Services (“FASS”) is providing notice of an event that may impact the privacy of information related to certain individuals.

What Happened? On May 26, 2025, FASS identified suspicious activity on our computer network. In response, we took steps to secure our network and restore our systems. On June 11, 2025, further suspicious activity was identified. Upon identifying the subsequent activity, we brought our systems offline to ensure their security and investigate the nature and scope of the activity. The investigation determined that an unknown actor gained access to certain systems prior to March 26, 2025, and then again between June 8, 2025, and June 11, 2025, and accessed and/or copied off certain information.

As part of the investigation, we initiated a thorough and comprehensive review of the impacted information to determine what information was involved and to whom it relates. Recently, the review concluded and determined that information related to individuals was within the impacted data.

What Information Was Involved? The categories of information that may be involved varies by individual, but could include some combination of name, Social Security number, financial account information, government-issued identification, medical information, and health insurance information. At this time, there is no evidence of any actual or attempted identity theft or fraud as a result of this event.

What FASS is Doing. FASS takes this event seriously, and the privacy, security, and confidentiality of information in our care is among our highest priorities. Upon identifying the suspicious activity, we moved quickly to ensure the security of the systems and launched an investigation. We also reported this event to law enforcement and are notifying relevant regulators, as required. As part of our ongoing commitment to the security of information in our care, FASS reviewed our internal policies, procedures, and security tools to reduce the risk of a similar event from occurring in the future.

As an added precaution, we are offering impacted individuals with access to complimentary credit monitoring through IDX.

What You Can Do. We encourage you to remain vigilant against incidents of identity theft and fraud by reviewing your account statements and monitoring your free credit reports for suspicious activity and to detect errors. You may also enroll in the complimentary monitoring services being offered. Additional information and resources may be found in the below Additional Information.

For More Information. FASS understands that individuals may have questions about the incident that are not addressed here. For additional information, please contact our dedicated assistance line at 1-866-200-0959. You may also write to us at ATTN: FASS – Data Event, 3180 Newberry Dr., Suite 200, San Jose, CA 95118

Additional Information

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Consumers may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If consumers are the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should consumers wish to place a fraud alert, please contact any of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in a consumer’s name without consent. However, consumers should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, consumers cannot be charged to place or lift a credit freeze on their credit report. To request a credit freeze, individuals may need to provide some or all of the following information:

1. Full Name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of Birth;
4. Addresses for the prior two to five years;
5. Proof of current address, such as a current utility bill or telephone bill;
6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should consumers wish to place a credit freeze or fraud alert, please contact the three major credit reporting bureaus listed below: